A Touch Of Gems
                A Touch Of Gems 

Terms & Conditions 

We strongly advise you read these terms and conditions prior to placing an order. By placing an order we will assume that you have read and understand them. If you’re uncertain about anything then please email prior to ordering. Email address is admin@atouchofgems.co.uk

 

 

For any orders via our commissions section (means any item of jewellery that is created by me in accordance with your specifications). This includes but is not limited to items with customised design, metals & gemstones.) Your right to cancel is revoked. Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Judith the designer, where all decisions are final. All purchases have a 14 day no quibble money back guarantee. This excludes earrings due to hygiene reasons. Any damages during transition must be notified to admin@atouchofgems.co.uk within 48 hours of delivery.

Any returns that come back and look like they have been tampered with or changed from when purchased will not be refunded,

 

We aim to answer all email enquiries within 24 hours.

 

Shipping Information

 

All goods under £40 sent out anywhere in the UK, will be sent 2nd Class signed for post. Anything over that amount will be sent special delivery throughout the UK.     International orders please message for ordering as will need to invoice you the correct postage.

 

 

If you need sending 1st class please notify us via email to admin@atouchofgems.co.uk before purchasing so that we can update the postage costs accordingly.

 

International post

Before purchasing please email admin@atouchofgems.co.uk for shipping costs as they vary from country to country. All international post will only be sent special delivery.

 

We are not responsible for delivery times once it has been dispatched from our office.

 

If you have a question regarding our jewellery, the use of our website, or a general customer enquiry about stocking our jewellery, you can contact us in the following ways:

 

A Touch Of Gems on social Media

 

Instagram: a_touch_of_gems_wirral

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